Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes. Every sneaker, apparel piece, and collectible we sell is 100% authentic. We carefully source and verify each item before it reaches you. No fakes, no replicas.

2. Do you accept returns or exchanges?

Because many of our items are limited and exclusive, all sales are final. Please double-check your size and product details before purchasing. If there’s an issue with your order, contact us right away and we’ll work with you.

3. How do I know what size to order?

We recommend checking the brand’s official size guide before purchasing. If you need help with sizing or fit, reach out to us and we’ll guide you based on past customer feedback.

4. How long does shipping take?

Orders are usually processed within 1–3 business days. Standard shipping typically takes 3–7 business days depending on your location. Expedited options may be available at checkout.

5. Do you ship internationally?

Currently, we ship within the United States. International shipping may be added in the future — follow us for updates!

6. Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your package.

7. Do you buy sneakers or apparel from individuals?

Yes. We do consider buyouts and trades for select items in excellent condition. Send us details and photos of your item, and our team will review and respond.

8. How often do you get new inventory?

We’re always sourcing heat! New drops are posted weekly. Follow us on Instagram/TikTok and sign up for our email updates to stay ahead of the next release.

9. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure online payment options at checkout.

10. How can I contact you?

You can reach us at shopatastros@gmail.com or through the Contact Us page on our website. We usually respond within 24–48 hours.